If you accidentally return the wrong item to us, please contact our Customer Services team who will do their best to help. Items purchased from other stores, or websites selling French Connection products (such as Bloomingdale’s, Nordstrom, Macy’s and Lord & Taylor) should be returned to the seller you purchased the item from. We do not accept hand delivery of returns to our distribution center for security reasons. We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us. Please note that if your order is under $75, an $8 shipping fee will be deducted from your refund. Simply enter your order number and all required data to identify you in the fields provided, select your preferred return option, submit your request and post your package back to us using the option selected. You can now return your items to us quick and easy via our Returns Portal (*). Please refer to the ‘Faulty’ section in our Terms of Sale for more information. Of course, if you wish to return any item because you consider it is faulty or defective, we are happy to help. Any label used after the first one, will be taken out of your refund.Īfter this, we don’t accept unwanted items, so if you do try and return an item to us more than 30 days after receiving it, we may send it back to you and ask you to cover the costs of delivery. ![]() ![]() ![]() Please note, we only offer one free return label per order. You have 30 daysįrom the date of your purchase, to return your item to us for a refund. You can now return your items to us quick and easy via our Returns Portal(*).
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